Refund Policy

At Vbetterlife, we are committed to providing our customers with high-quality products and excellent service. However, we understand that sometimes things don't work out. If you are not completely satisfied with your purchase, we offer a hassle-free refund process under the following conditions:

1. Eligibility for Refund

  • Products must be returned within 7 days of the original purchase date.

  • Items must be unused, in the same condition as received, and in their original packaging.

  • Proof of purchase (order number or receipt) is required for all returns.

2. Non-Refundable Items

  • Personalized or custom-made products are not eligible for a refund.

  • Gift cards and downloadable products are non-refundable.

  • Sale items or items marked as "final sale" are not eligible for returns or refunds.

3. Restocking Fee for Non-Quality Returns

  • For returns that are not due to quality issues (e.g., change of mind), a 20% restocking fee will be charged.

  • This fee is deducted from the refund amount.

4. 30-Day Quality Guarantee

  • We offer a 30-day quality guarantee on all our products. If the product you received is defective, damaged, or does not match its description, you are eligible for a full refund or replacement within 30 days of receipt.

  • If your product is found to be defective within 30 days, please contact us immediately at Vbetterlife@outlook.com with proof of the issue, and we will assist with the return process.

5. Refund Process

  • To initiate a return, please contact us at Vbetterlife@outlook.com with your order number and reason for the return.

  • Once we receive your return request, we will provide you with instructions on how to send the product back.

  • Upon receiving the returned product, we will process your refund within 7-10 business days.

6. Shipping Costs

  • You are responsible for return shipping costs unless the product is defective or there was an error on our part.

  • We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

7. Exchanges

  • If you prefer to exchange a product rather than receive a refund, please let us know when you initiate your return, and we will arrange the exchange.

We strive to ensure every customer is completely satisfied. If you have any questions or concerns, feel free to contact us at Vbetterlife@outlook.com.

Thank you for shopping with Vbetterlife!